FAQs

If you placed your order on a weekday (Mon – Friday)

i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.

If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. you can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.

NOTICE: Once received a tracking number, please contact DHL Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct DHL global team, please check below details.

* All above mentioned time are in Korea Standard Time (KST)

[General Customer Service ]

United States
Mon - Fri: 5:00 a.m - 7:00 p.m AZ Time* / 1-800-CALL DHL (1-800-225-5345)

Canada
1-855-DHL-SHIP (1-855-345-7447)
Outside of Canada call: 1-905-861-3672

Hong Kong
Mon - Sun (24 hours available) / +852 2400 3388 or please contact hkgwebcust@dhl.com

Australia
Mon - Fri: 6:00 a.m - 10 p.m AEST / 13 14 06 (local call center)
Weekend and Public Holidays: 8:00 a.m. – 4:00 p.m AEST / +61(7)3724 5700 (overseas)

Singapore
Mon – Fri: 8.00 a.m - 9.00 p.m
Saturday: 8.00 a.m - 2.00 p.m
Sunday and Public Holidays: Closed

1800-285 8888 (Toll-free within Singapore only)
+65 6285 8888 (overseas)
 

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