FAQs
If you placed your order on a weekday (Mon – Friday)
i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.
If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. you can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.
NOTICE: Once received a tracking number, please contact DHL Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct DHL global team, please check below details.
* All above mentioned time are in Korea Standard Time (KST)
[General Customer Service ]
United States
Mon - Fri: 5:00 a.m - 7:00 p.m AZ Time* / 1-800-CALL DHL (1-800-225-5345)
Canada
1-855-DHL-SHIP (1-855-345-7447)
Outside of Canada call: 1-905-861-3672
Hong Kong
Mon - Sun (24 hours available) / +852 2400 3388 or please contact hkgwebcust@dhl.com
Australia
Mon - Fri: 6:00 a.m - 10 p.m AEST / 13 14 06 (local call center)
Weekend and Public Holidays: 8:00 a.m. – 4:00 p.m AEST / +61(7)3724 5700 (overseas)
Singapore
Mon – Fri: 8.00 a.m - 9.00 p.m
Saturday: 8.00 a.m - 2.00 p.m
Sunday and Public Holidays: Closed
1800-285 8888 (Toll-free within Singapore only)
+65 6285 8888 (overseas)
We allow 30 day returns for all product. It is very important for us to give a 100% satisfaction. Please email help@vanity-table.com
Note: If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: We cover all shipping costs if the product is defective within the first 30 days or if the return is the result of our error. The buyer is responsible for round trip shipping costs on all other returns.
We only accept PayPal payment at this time.
VANITY TABLE offers international shipping via DHL Express. By placing an international order, VANITY TABLE currently ships the products to the following countries: Australia, Canada, Hong Kong, Singapore, and the United States. Shipping to other international countries is not available at this time
FREE SHIPPING ON ORDERS $80+
Shipping fee costs US $15 Flat rate shipping on orders under US $80
TAXES AND CUSTOMS
* Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.
NOTICE
We, unfortunately, don't ship the items to APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses.
If you placed your order on a weekday (Mon – Friday)
i. From 15:00 to 17:00 : we are sorry to inform you that your order has already been fulfilled and cannot be canceled.
ii. Before 15:00 : for orders placed within 17:00 the day before to 15:00 the day of, you can cancel or edit your order through your “order history” or order confirmation mail.
iii. After 17:00 : for orders placed after 17:00 the day of to 15:00 the next day, you can cancel or edit your order through your “order history” or order confirmation mail.
If you placed your order on a weekend (Friday after 17:00 / Sat. / Sun.)
i. you can cancel your order before the following Monday 15:00 through your “order history” or order confirmation mail.
NOTICE: Once received a tracking number, please contact DHL Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct DHL global team, please check below details.
* All above mentioned time are in Korea Standard Time (KST)
Your order will be shipped 2~3 business days after payment has been processed. Otherwise, they will be shipped the following business day. Please note that weekends and Korean holidays are not considered business days.
NOTICE: Once received a tracking number, please contact DHL Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct DHL global team, please check below details.
[General Customer Service ]
United States
Mon - Fri: 5:00 a.m - 7:00 p.m AZ Time* / 1-800-CALL DHL (1-800-225-5345)
Canada
1-855-DHL-SHIP (1-855-345-7447)
Outside of Canada call: 1-905-861-3672
Hong Kong
Mon - Sun (24 hours available) / +852 2400 3388 or please contact hkgwebcust@dhl.com
Australia
Mon - Fri: 6:00 a.m - 10 p.m AEST / 13 14 06 (local call center)
Weekend and Public Holidays: 8:00 a.m. – 4:00 p.m AEST / +61(7)3724 5700 (overseas)
Singapore
Mon – Fri: 8.00 a.m - 9.00 p.m
Saturday: 8.00 a.m - 2.00 p.m
Sunday and Public Holidays: Closed
1800-285 8888 (Toll-free within Singapore only)
+65 6285 8888 (overseas)
If your order has not yet been shipped or isn't in the process of being packed, you can edit or cancel your order within 24 hours. Please email help@vanity-table.com if you have any further questions.
NOTICE: Once received a tracking number, please contact DHL Customer Service for a prompt response with regard to your order status.
To ensure you reach the correct DHL global team, please check below details.
[General Customer Service ]
United States
Mon - Fri: 5:00 a.m - 7:00 p.m AZ Time* / 1-800-CALL DHL (1-800-225-5345)
Canada
1-855-DHL-SHIP (1-855-345-7447)
Outside of Canada call: 1-905-861-3672
Hong Kong
Mon - Sun (24 hours available) / +852 2400 3388 or please contact hkgwebcust@dhl.com
Australia
Mon - Fri: 6:00 a.m - 10 p.m AEST / 13 14 06 (local call center)
Weekend and Public Holidays: 8:00 a.m. – 4:00 p.m AEST / +61(7)3724 5700 (overseas)
Singapore
Mon – Fri: 8.00 a.m - 9.00 p.m
Saturday: 8.00 a.m - 2.00 p.m
Sunday and Public Holidays: Closed
1800-285 8888 (Toll-free within Singapore only)
+65 6285 8888 (overseas)
International orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees. Please read more details at https://vanity-table.com/policies/shipping-policy.
We apologize for the inconvenience you have experienced. If your package arrived missing an item, with incorrect items, or with any damage to the items, email us right away at help@vanity-table.com
Note: Please include photos of your packing slip and any damage.
Please kindly be advised that we can proceed with the compensation only if you ask within a month of the delivery date. Since we are not able to track the shipping status, we delete all the shipping data after a month.
If you receive a damaged packaging, we'll ship you a replacement of the exact item or we'll proceed you a refund. Please email us your inquiry with three pictures as mentioned below.
- Picture of outside a box packaging (Please take a picture when you receive the packaging)
- Picture of a box inside
- Picture of packaging materials inside a box (Bubble-wrap)
It protects your nail from damages caused by crack, air bubbles, oil, and moisture. So please apply the protection semicured gel before applying nails with gems.
Please be noted that the protection semicured gel is only included with the gem strips since it is used to protect your nails before applying the gem semicured gel on your nails.
To remove the semicured gel, please soak the enclosed wood stick repeatedly with a remover and push the stick gently from the edges to the cuticle to minimize your nail damage.
* Remover is NOT included in the package.
ohora semicure nail can last up to 17 days. Please clean any impurities on your nails using the prep pad included in the box before applying. Then press the semicured gel firmly on the surface of your nails from the cuticle line to the nail edge. Finally use the UV gel lamp to cure in order to make it last up to 17 days.
Yes, because ohora semicure nail is made of the actual gel which is only cured upto 60%. Therefore, it must be cured with UV/LED lamp to complete it.
TIP 1 - It is recommended to cure 1 or 3 times
TIP 2 - It is compatible with any gel lamp (6W or more)
* Please don't let the unused nails to be exposed to the lights of lamp which may cause them to get hardened.
Since ohora semicure nail contains 30 pieces in 15 different sizes, you can find the best size which is perfectly attachable to your sized nails. If you can't find your size, pick the closest size that might fit your nail and strecth it slightly to make it fit perfect.
* Make sure your hand and nail are clean and dry to keep its adhesion longer.
Please attatch the semicured gel in the opposite direction of cuticle line, apply it slightly apart from the cuticle line.
Base gel - when you remove, it may cause the damage to the surface of your nails due to an adhesion of base gel. So, we would recommend you to apply semicure nail without base gel.
Top gel - ohora semicure nail is already made with top gel, but if you want it last longer, we would recommend you to paint top gel polish on top and around the edges.
* Please use a gel polish when you want to paint it over the top.
Yes, ohora is Cruelty-Free & Vegan - meaning, ohora products have not been tested on animals and does not contain any animal products or animal derived ingredients.
1. Avoid direct sunlight, and please store the unused strips in the box. Exposure to UV or sunlight may cause the semicured gel to get hardened.
2. Store the product at room temperature (68°F to 86°F). If stored under low temperatures, the semicured gel may harden. In the case that happens, place the nails in a warm environment to make it soften back.
* Place the hardened semicured gel under body temperature for 10 minutes to soften it again.
ohora semicure nail is safe and certified by various safety certification testing. However, we would recommend you to ask the doctor before using it if you are pregnant.
[How to use this cleaner & dryer?]
1. Choose a brush holder that fits your brush, and put your brush into the round hole.
2. Connect the brush with the brush holder.
3. Pour Yurica perfect brush cleanser inside the container and dilute the cleanser with lukewarm water.
* Caution
In order to maximize the cleansing capacity, please use lukewarm water 39.2°F-95°F (4°C-35°C).
Hot water (over 65°C) (over 149°F / including hot water from water purifier) can hinder the cleansing capacity or deform the product. Therefore, please avoid using hot water.
[Does it fit all brushes? and how many pieces spindles inlcuded?]
Yes, YURICA Perfect Brush Cleaner and Dryer includes 1 Cleaner Body and 11pcs of Brush Holders which can fit from 3mm to 30mm.
[Caution before use!]
1. If the brush is not firmly attached to the brush holder, it may fall out or not be cleaned during cleaning.
2. When washing brushes, avoid hot water. The bristle of brushes may get damaged.
3. When not using the product, turn off the power of the main unit.
4. Water entering the main body of the cleaner may cause a malfunction of the product
5. Replace the battery at the end of the battery life as it may slow down the rotation speed of the main body and does not clean the brushes well.
6. When cleaning the brush, make sure to put the metal connections on the brush handle away from water.
7. Brush holders cannot be purchased separately, so please keep them in safe.
8. If the diameter of brushes exceeds 30mm or the end of the brushes are not rounded shape cannot be applied to this cleaner.
[How to use this cleanser?]
1. Fill up a container with lukewarm water and the brush cleanser into 1:1 ratio.
2. Rinse the bristles by gently swirling the brush in the water.
3. Rinse your brush thoroughly with clean water.
4. Carefully squeeze the water out and let the brush dry at a cool and dry place.
5. You can increase the ratio of cleanser depending on the brush condition.
[Why do I need to use this cleanser when cleaning my brushes?]
If you clean your brushes with other cleaning products such as soap, cleansing foam, or shampoo, the ingredients of these products may cause damages to your brushes which shorten a lifespan of brushes and make fluffy makeup.
[Can I use this cleanser on my puff or sponges?]
YURICA Perfect Brush Cleanser to wash off any makeup residues away from products such as makeup brush, puff, make-up sponge and so on.
1. Put the cleanser and lukewarm water in ziploc bag in a 1:1 ratio.
2. Shake the bag gently to wash off the dirts from puff or sponges.
3. Rinse them thoroughly under running water.
4. Drain them and dry in the shade.
[Caution before use!]
1. For brushes that have not been washed for a long time or that have a lot of oil, soak them in the cleanser for 10 to 20 minutes before washing.
2. Applying a strong force in cleaning the brushes may cause damage to the bristle of the brushes. Please press gently when cleaning.
3. Please put the metal part of brush away from water.
4. Dilute the cleanser and lukewarm water according to the recommended amount for usage with the brush cleaner.
[Recommended Ratio]
1) Small brush (for lips & eyes, etc.)
: warm water 180ml + cleanser 30ml
2) Big brush (for blush & foundation, etc.)
: warm water 300ml + cleanser 50ml
In order to maximize the cleansing capacity, please use lukewarm water 39.2°F-95°F (4°C-35°C).
Hot water (over 65°C) (over 149°F / including hot water from water purifier) can hinder the cleansing capacity or deform the product. Therefore, please avoid using hot water.
[How to use this face shield?]
1. Spray the product before makeup for a better consistency
2. Spray the product after makeup for a matte, long-lasting finish.
3. Spray the product one more time on oily T-zone (if you have one)
[When does the product leak?]
If you reverse the product, a small amount of a leak may occur from the pump. Therefore, we recommend you to wipe it with a tissue before using it.
[Caution before use!]
1. If it gets into your eyes, wash it off immediately.
2. Do not spray directly on eyes or mucous membranes.
[How to use this hair shield?]
1. Apply to dry hair after styling.
2. Spray the product 1~2 times while keeping a distance of 15~20 cm (5.9 ~ 7.9 inches)
3. Use a small hair styling comb to give a natural volume.
4. If you want an extra volume, blow dry into the root of your hair and apply the spray for one more time.
[Caution before use!]
1. Too much spraying over your hair may cause the powder to clump and make it difficult to comb.
2. We recommend that you spray it once or twice when using the product.
3. After spraying it, comb it with a hair comb to make it look better.
[How to use this tattoo pen?]
1. Remove excess oil of eyebrows with cotton pads or cotton buds.
2. Pick a right stencil kit that fits your brows and put it over your brows and draw it evenly.
3. After drawing, please leave it about an hour to dry on average; if you want to make your brows darker, dry it about two hours.
4. When it gets dried enough, peel if off softly from the inner brows to tail.
5. Please avoid washing your face for 24 hours after use.