FAQs
We ship all of our products to customers via DHL
FREE SHIPPING ON ORDERS $80+
Shipping fee costs US $15 Flat rate shipping on orders under US $80
TAXES AND CUSTOMS
** Import duties and fees, taxes and any other charges and fees are the responsibility of the customer.Your order will be shipped 3~4 business days after payment has been processed. Otherwise, they are shipped the following business day. Please note that Weekends and Korean holidays are not considered business days.
If your order has not yet shipped or isn't in the process of being packed, we may be able to help. Please email help@ohora.us (as this action attempts to halt processing of your order) so we may try to assist. Please note that we cannot guarantee that we can modify your order.
International orders are subject to duties and taxes which are levied and collected by your country's customs authorities. We have no control over these fees.
Please include photos of your packing slip and any damage.
Note: Please be noted that the protection semicured gel is only included with the gem strips since it is used to protect your nails before applying the gem semicured gel on your nails.
Note: If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your order has not yet shipped or isn't in the process of being packed, we might be able to help. Please contact help@ohora.us for assistance.
We now only accept PayPal payment.
* Gem nails USE ONLY - apply protection semicured gel before the gem nail
TIP 1 - It is recommended to cure 1 or 3 times
TIP 2 - It is compatible with any gel lamp (6W or more)
* Please don't let the unused nails to be exposed the lights of lamp which may cause them harden.
* Make sure your hand and nail are clean and dry to keep its adhesion longer.
Top gel - ohora semicure nail is already made with top gel, but if you want it last longer, we would recommend you paint top gel polish on top and around the edges.
* Please use a gel polish when you want to paint it over the top.
2. Store the product at room temperature (68°F to 86°F). If stored under low temperatures, the semicured gel can harden. In the case that happens, place the nails in a warm environment to make it soften back.
* Place the hardened semicured hel under body temperature for 10 minutes to soften it again.